Articles
On tenant communication, maintenance requests and the day-to-day of property management.
Automation13 Jul 20264 min read
Predictive maintenance doesn't start with sensors, it starts with the tickets you already have
A boiler that fails feels like bad luck, until you notice two earlier complaints about the same unit sitting in your inbox. Predictive maintenance doesn't start with sensors, it starts with linking tickets to the asset so the pattern is visible before it becomes an emergency callout.
Maintenance9 Jul 20264 min read
Overdue maintenance in a rental home: why the rent increase becomes a dossier in the same week
An open maintenance report and the annual rent increase often land in the same week. Here's what that means legally, and how to adjust the order in which you communicate.
Automation6 Jul 20265 min read
Automating maintenance requests: the first twenty minutes of your day don't have to go on sorting
Every morning you open twenty emails just to work out what's urgent, what's a repair and what's administrative. That sorting is predictable, which is exactly why a conversation layer at the front end can take it over, plus the two places where you should keep looking yourself.
Tenant satisfaction2 Jul 20265 min read
Aedes-benchmark tenant judgement or KWH Woonbeleving: which one helps you on Monday?
Two tenant satisfaction figures land on your desk, and they seem to contradict each other. The Aedes-benchmark tenant judgement and your KWH Woonbeleving score simply measure different things, and here's which one steers next week's operations and which one shapes next year's maintenance budget.
Maintenance29 Jun 20264 min read
The emergency repair that comes in while you're away for three weeks
An emergency repair doesn't stop for the bouwvak or your holiday. Here's how to set an escalation route in place before you leave, so your tenant doesn't end up at the municipal reporting point.
Property management25 Jun 20265 min read
The air conditioning request in your inbox, and when you give permission for a rental property
Three air conditioning requests land on your desk on a Monday. You don't have to say yes automatically, but a bare no won't hold up either. Here's how a fixed set of conditions lets you settle every request within three working days, while keeping control of your building's facade.
Tenant communication22 Jun 20264 min read
The rent increase letter went out, and now the same three questions come in
After 1 July your inbox fills with the same three questions about the rent increase: is this percentage allowed, why does the neighbour pay more, and can I still object. Here's how you prepare a fixed, well-founded answer for each question before the flood starts.
Tenant satisfaction18 Jun 20264 min read
Tenant satisfaction and your repairs process: how to read the benchmark's 8.1
The Aedes benchmark gave the repairs process an 8.1 in 2025. That average only tells you something once you know which two moments in your own process carry the score, and why the first appointment predicts more than your turnaround time.
Automation15 Jun 20265 min read
The four fields in your complaint file the municipal reporting point checks
Since the Wet goed verhuurderschap (Good Landlordship Act), the municipal reporting point can request your file. Four fields determine whether you can put it together within a day.