Articles
On tenant communication, maintenance requests and the day-to-day of property management.
Tenant satisfaction20 Aug 20264 min read
The tenant who calls three times about the same leak: how status updates on repair requests make the difference
The engineer is booked in, the part is ordered, but the tenant knows none of this and calls for the third time. Why status updates on repair requests matter more than speed, and the three moments that catch almost all repeat calls.
Property management17 Aug 20264 min read
A tenant emails a screenshot of the rent price check: this is what changes to WWS points in 2026
Tenants are calculating their own WWS points and emailing you the screenshot. The announced change to the WOZ cap means you'll get more of them. Here's how to prepare your points counts and your standard reply.
Maintenance13 Aug 20264 min read
The first cold morning always comes too soon: your autumn game plan for boiler maintenance in rental properties
The first cold morning of October brings the same queue of breakdown reports every year. If you schedule boiler maintenance in your rental properties now, you take the peak out of the heating season: fewer emergencies, satisfied tenants and an installer who still has capacity.
Tenant communication10 Aug 20264 min read
Wet modernisering servicekosten: how to explain the new rules before the complaints start
The Wet modernisering servicekosten now takes effect on 1 January 2027, later than planned. Tenants are already asking questions, so here's how to make sure your team has the answer ready before the complaints start.
Maintenance4 Aug 20265 min read
Your regular contractor is away for three weeks: how to prevent a summer backlog in repair requests
Every summer, repair requests spiral out of control as soon as regular contractors go on holiday. With prioritisation, digital workflows and a backup list of contractors, you keep turnaround times manageable, even when staffing drops.
Automation3 Aug 20264 min read
Urgent or not: automating repair requests without losing the tenant
Forty new reports on Monday morning, and somewhere among them two genuine emergencies. Smart triage flags the urgent ones instantly, without your tenant ever feeling like they're talking to a robot.
Tenant satisfaction30 Jul 20264 min read
Improving your tenant satisfaction score: how to get more responses to your tenant survey
Sixty surveys sent, five completed. Here's why your response rate stays low, and what you can learn from how woningcorporaties measure their tenant satisfaction score in the Aedes-benchmark.
Tenant communication27 Jul 20264 min read
Rent increase 2026: how to handle the wave of questions after your rent increase letter
The rent increase letters are out, and within a week your inbox fills with the same three questions: why this increase, is the percentage right, and where can I object? Here's how to turn that wave of questions into a manageable process.
Tenant reports20 Jul 20265 min read
Summer peak in reports: how to keep heat complaints in rental properties manageable
As soon as the mercury climbs past thirty, your reports flood in just as your staffing is at its thinnest. Why heat complaints are no longer legal background noise, how to separate three types of reports, and how your summer peak can deliver free measurement data for the autumn.