Articles
On tenant communication, maintenance requests and the day-to-day of property management.
Tenant communication11 Jun 20264 min read
The first sunny Saturday of the year and the emails about smoke over the fence
After the first warm weekend, your inbox fills with complaints about smoke and music from the shared garden. You can't ban a barbecue, but you do have to protect your tenant's enjoyment of the property. A fixed protocol means the third complaint about the same neighbours isn't the first time you open the file.
Property management8 Jun 20265 min read
The first hot week is coming, and your heat complaints don't fall under the Huurcommissie
For existing housing, heat complaints from tenants fall outside the Huurcommissie (Rent Tribunal), while a judge can still order a rent reduction. Here's how to draw a line to your risk properties now, before your inbox fills up in July.
Property management4 Jun 20265 min read
The Aedes benchmark is shifting to the condition score, and what that means for your MJOP
The Aedes benchmark is shifting technical housing quality from the energy label to the condition score in your dPi. Here's what that change means for how you build your MJOP and maintenance budget.
Maintenance1 Jun 20265 min read
Mould and damp in rental properties, and the pattern behind the post-winter spike in reports
The first warm days suddenly bring three reports about mould and damp at once. What the pattern behind that inbox spike teaches you about your triage and your case files.
Automation28 May 20265 min read
Spring inspection without a clipboard: from loose photos to a report that adds up
May is inspection month. Here's how a structured report can take shape as you walk through the property, instead of you piecing together loose photos and notes two weeks later.
Tenant satisfaction25 May 20264 min read
A landlord who doesn't respond is the most reported housing problem, and here's how that plays out in your inbox
Half of all tenant reports are about poor landlord conduct, and most of that is landlords who don't respond. You probably do respond, just not visibly. Here's why that gap hurts your satisfaction score more than a slow repair, and what to do about it this week.
Tenant satisfaction21 May 20264 min read
What tenants really value, and where the sector wastes a lot of money
The biggest driver of tenant satisfaction isn't a new portal or a faster contractor, but whether you keep your word. Here's why a two sentence explanation moves your score more than an expensive investment.
Tenant communication18 May 20265 min read
Why the annual servicekosten (service charges) statement blows up your inbox every year
Three weeks after the annual servicekosten (service charges) statement goes out, the calls and emails start flooding in. Here's why that pattern is predictable, what the new law taking effect on 1 July 2026 adds to it, and what makes a difference in your June inbox in the week beforehand.
Maintenance14 May 20264 min read
Void maintenance turnaround time: where the time really goes between old and new tenant
Void maintenance turnaround time rarely stalls with the contractor. The real gains lie in the steps before and after: a pre-inspection within a week, scope discipline with your contractor, and letting that starts in parallel rather than in sequence.